Protecting your customersand improving customer satisfaction.
Through affinity partnerships, HomeServe protects our customers from the worry and inconvenience of emergency home repairs.
HomeServe (HSV: LSE) is the leading global provider of high quality home warranty programs. With a $2.1 billion market cap and annual revenues approaching $1 billion, HomeServe’s financial strength and stability is recognized by partners and investors alike. Operating in the US since 2003, today HomeServe helps over 3 million US homeowners protect their greatest investment, their homes. We offer a wide range of repair service plans through over 450 affinity partnerships. Our turn-key system, implemented at no cost to our partners, provides comprehensive, multi-channel marketing and offers an attractive revenue share opportunity.
Our affordably priced plans address many home emergencies. Customers call 24/7/365 to receive prompt emergency repairs provided by local, licensed contractors.
When choosing an affinity partner, you need to consider how their service delivery will impact your brand. As part of HomeServe’s commitment to brand stewardship, we demonstrate a tireless commitment to customer service. HomeServe continually strives to improve all aspects of the customer experience. To this end, multiple metrics are assessed regularly and reviewed by operational and executive leadership to make certain we are delivering exceptionally high standards.
48 hours after claim completion measures overall satisfaction with entire customer experience.
4.2 out of 5
Customers may post uncensored opinions on our website and rate us on a five-star scale.
Net Promoter Score
Customer loyalty metric asks customers if they would recommend our service to a friend.
4.2 out of 5
Independent customer reviews rating our service level from 1 to 5.
Incomparable Local Contractors
HomeServe currently manages and deploys over 1,100 independent firms, employing thousands of highly-qualified technicians. Fewer than 10% of all contractors researched and interviewed are selected for our network due to rigorous vetting.
When the customer calls, they’re thinking of their utility – not of the vendor that’s delivering your program. HomeServe was clearly the partner that we wanted to work with. They have a similar philosophy to ours, ‘putting the customer first’ and also ‘continuous improvement’ which has been a mantra in my group throughout my whole career.Cheryl Brubaker-Schaub
For more information contact Jonathan Seem at 203-247-4615 or click below to contact us by email.