Protecting your customers

and improving customer satisfaction.

Through affinity partnerships, HomeServe protects our customers from the worry and inconvenience of emergency home repairs.

Global Leader in Home Repair Solutions

HomeServe (HSV: LSE) is the leading global provider of high quality home warranty programs. With a $2.1 billion market cap and annual revenues approaching $1 billion, HomeServe’s financial strength and stability is recognized by partners and investors alike. Operating in the US since 2003, today HomeServe helps over 3 million US homeowners protect their greatest investment, their homes. We offer a wide range of repair service plans through over 450 affinity partnerships. Our turn-key system, implemented at no cost to our partners, provides comprehensive, multi-channel marketing and offers an attractive revenue share opportunity.

Our Plans

Our affordably priced plans address many home emergencies. Customers call 24/7/365 to receive prompt emergency repairs provided by local, licensed contractors.

Exceptional Customer Experience

When choosing an affinity partner, you need to consider how their service delivery will impact your brand. As part of HomeServe’s commitment to brand stewardship, we demonstrate a tireless commitment to customer service. HomeServe continually strives to improve all aspects of the customer experience. To this end, multiple metrics are assessed regularly and reviewed by operational and executive leadership to make certain we are delivering exceptionally high standards.

98.6%

Post-service Satisfaction

48 hours after claim completion measures overall satisfaction with entire customer experience.

l

4.2 out of 5

Reevoo
Surveys

Customers may post uncensored opinions on our website and rate us on a five-star scale.

+84

Net Promoter Score

Customer loyalty metric asks customers if they would recommend our service to a friend.

4.2 out of 5

Google Reviews

Independent customer reviews rating our service level from 1 to 5.

Incomparable Local Contractors

HomeServe currently manages and deploys over 1,100 independent firms, employing thousands of highly-qualified technicians. Fewer than 10% of all contractors researched and interviewed are selected for our network due to rigorous vetting.

WOW Service Philosophy

HomeServe’s contact center strives to “WOW” the customer by providing exceptional care and unparalleled service experience with true empathy and engagement.

When the customer calls, they’re thinking of their utility – not of the vendor that’s delivering your program. HomeServe was clearly the partner that we wanted to work with. They have a similar philosophy to ours, ‘putting the customer first’ and also ‘continuous improvement’ which has been a mantra in my group throughout my whole career.

Cheryl Brubaker-Schaub

Manager, Consumer Products, First Energy

Learn More

For more information contact Jonathan Seem at 203-247-4615 or click below to contact us by email.